Complaints Procedure.

How to complain

You can raise a complaint by email or post. Please provide your name, contact details, case reference if available, a summary of the issue, relevant dates, supporting information and the outcome you are seeking.

Contact details

Email: info@finanzecapital.com. Post: Finanze Capital Ltd, 124 City Road, London, EC1V 2NX.

What happens next

We will acknowledge your complaint, review the information provided and may ask for further details. We will investigate the matter, consider relevant records and provide a response as soon as reasonably possible.

Business-purpose lending

Finanze Capital operates in relation to unregulated business-purpose property finance. Finanze Capital Ltd is not authorised or regulated by the Financial Conduct Authority. The Financial Conduct Authority does not regulate loans for business purposes.

Escalation

If you remain unhappy with our response, you may ask us to review the matter again. Whether any external complaint scheme applies will depend on the facts of the case, your status and the nature of the product or service. You may wish to obtain independent advice.

Records

We keep complaint records for audit, risk management and legal purposes. Information provided in connection with a complaint will be handled in accordance with our Privacy Policy.

Last updated

This complaints procedure was last updated in July 2026.